Frequently asked questions
Something you want to know about us? We may already have an answer for you! Have a look at our FAQ.
How can I start using the Crowdsorsa app?
Download our app either from Google Play or App Store, create a user profile and start doing data collection missions in your area. Some missions may require a phone holder to your car or bicycle.
What are the phone requirements?
The Crowdsorsa app is available for both iOS and Android. Your phone needs to have a compass for the app to work.
Regarding iPhones, we strongly recommend model X or newer because with later models there has appeared some GPS accuracy issues.
Please note that the high accuracy mode for location needs to be on and the phone should not be used in battery saving mode.
Can I do missions whenever I want?
Most of the data collection missions are meant to be done in daytime and dry weather to ensure good data quality but certain missions may have other requirements. These requirements can always be found in the mission description on Crowdsorsa app.
How do I collect data?
Depending on the mission type, you either record video while driving to collect virtual objects on the map or take photos to mark objects of certain infrastructure assets as you are in their location.
How many times can objects be collected or marked?
Only the first user can collect an object because it disappears in real time from everyone’s map. This ensures that we will not receive unnecessary amounts of certain data. At the same time, it creates a playful competition between our data collecting users.
Also missions where objects are being marked will update all users’ maps in real time. Objects that have already been marked by another user will not be rewarded for being marked again to the same location on the map.
What are the objects and how much are they worth?
There are six different virtual objects to collect: blueberry (0,05€), grape (0,10€), strawberry (0,20€), peach (0,50€), banana (1,00€) and melon (3,00€). Objects used for marking infrastructure assets include, for example, a bench, trashcan, manhole cover and distribution cabinet. Their values are determined separately for each mission but are usually in the range of 0,50–3,00€ each.
How much am I able to earn using the Crowdsorsa app?
On average, we have found that users can make over 20 euros per hour. For example, in road and bicycle lane surveys the rewards are usually around two euros per one kilometer of video data.
How do I get paid?
You get paid for the virtual objects you collect in Crowdsorsa app. Your reward depends on the amount and value of those objects.
Once you have uploaded your videos and/or photos to our server and they have passed our quality check, the earnings will appear on your user profile’s Wallet where you can make a payment request. You will then receive the money into your bank account in a week.
Why didn’t I get paid for all the objects I collected?
This can happen if some of your videos or photos do not meet the quality standards stated in the mission description. After you upload your files to us, they go through a quality check where we either approve or reject them. You earn money only from approved files. The reason for rejection can be read from the notification sent to your user profile. Objects attached to a file that has been rejected will return to the map for anyone to collect again.
Why isn’t my Crowdsorsa app working?
There may be several different reasons for this: your phone model does not have a compass, you are running an old app version which needs to be updated, there are no available missions (common especially in winter time), the app is having a temporary problem such as the server being down. You can always contact us and report any problems you are having.
What is the data used for?
After the data is collected, it is usually analyzed either manually or by artificial intelligence. We sell this data to our customer organizations which can be cities, road administrations or electricity distributors, for example. They use it for purposes such as inventory updates, maintenance planning and repair debt calculation.
How do you take care of privacy issues?
We always ensure that privacy matters are taken seriously, meaning that unnecessary objects such as people and cars are blurred from the videos and photos.
Do video recordings include also audio?
No, your voice or any other audio is never recorded when you take videos. It is not relevant information to us.
I made an order from your store. Why did I receive only some of the items?
You have probably ordered both equipment (e.g. phone holder) and merchandise (e.g. t-shirt). These products are sent from different warehouses and thus arrive in separate packages, likely with a little different delivery times. You can contact us regarding any concerns related to your order.